jldbt Privacy Policy

jldbt collects personal data through several channels: directly from you during registration and account use, automatically through your interactions with the platform, and occasionally from third-party verification partners. The categories of data we collect are described below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If any such data is inadvertently shared with us during a support interaction, it will not be stored beyond the immediate resolution of that query.

jldbt processes your personal data only where we have a lawful basis for doing so. In practice, our lawful bases are: performance of a contract with you (operating your account), compliance with a legal obligation, your freely given consent (for marketing), and our legitimate interests (fraud prevention, platform security, and service improvement) — provided those interests are not overridden by your fundamental rights.

The specific purposes for which we use your personal data are as follows:

• Account creation and management: To register your account, verify your identity and age (18+ confirmation), and maintain accurate account records throughout your relationship with jldbt.
• Processing transactions: To receive deposits, execute withdrawals, apply bonus funds, and maintain an accurate transaction ledger in your account — all denominated in Bangladeshi Taka (৳ BDT) via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 English-language support team via live chat and email.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent account activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct. Technical data such as IP addresses and device fingerprints play a key role in this function.
• Legal and regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) laws, to respond to law enforcement requests, and to maintain records required by financial regulators.
• Responsible gaming: To honour self-exclusion requests, apply deposit and loss limits, and refer players to support resources where our systems detect patterns consistent with problem gambling behaviour.
• Marketing communications (with consent): To send you promotional emails, SMS alerts, or push notifications about new games, bonus offers, seasonal promotions (such as BPL season specials, Eid offers, or Pohela Boishakh campaigns), and platform updates — but only where you have opted in to receive such communications.
• Platform analytics and improvement: To analyse aggregated, anonymised usage data so we can improve the jldbt user experience, identify popular game categories, and develop new features that serve Bangladeshi players better.

We do not use your personal data to make fully automated decisions that produce significant legal effects on you without human review. Automated systems may flag accounts for investigation, but all account suspensions and closures involve human oversight by the jldbt compliance team.

jldbt uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your login session, and gather anonymised analytics data. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the jldbt platform to function. They maintain your login session, remember items in your bet slip, and enable secure page navigation. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as display language (English), currency display (৳ BDT), and notification settings so that you do not need to re-enter them on each visit.
• Analytics cookies: These collect anonymised data about how players navigate the jldbt platform — such as which pages are most visited, how long sessions last, and where users drop off. This data helps us improve the platform. We use reputable third-party analytics tools for this purpose, and the data collected is aggregated and non-identifiable.
• Security and fraud-prevention cookies: These help us identify suspicious patterns of behaviour, detect bot activity, and protect your account from unauthorised access.

You can control cookies through your browser settings. Most modern browsers allow you to block all third-party cookies or to clear existing cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to use the jldbt platform. Disabling functional cookies will mean your preferences are not remembered between sessions.

jldbt does not use cookies to serve targeted advertising on third-party websites, and we do not participate in cross-site advertising networks that track your browsing behaviour outside of the jldbt platform.

jldbt does not sell your personal data. We share it only in the limited circumstances described below, and only to the minimum extent required for each stated purpose.

• Payment processors: When you make a deposit or withdrawal, your financial data is shared with the relevant payment provider (for example, bKash, Nagad, Rocket, Upay, or your bank) to process the transaction. These providers operate under their own privacy policies and are bound by the data security standards of Bangladesh Bank and applicable financial regulations.
• Identity verification partners: jldbt may use third-party KYC service providers to assist with identity and age verification. These partners are permitted to process your identity documents solely for verification purposes and are contractually prohibited from using your data for any other purpose.
• Game software providers: When you play a game provided by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), your gameplay data (game round IDs, bet amounts, session timestamps) is shared with that provider for the purposes of game operation, fairness certification, and dispute resolution. These providers do not receive your full identity or financial data.
• Legal and regulatory authorities: jldbt will disclose personal data to law enforcement agencies, financial intelligence units, or courts where we are legally obligated to do so — for example, in response to a court order, anti-money laundering investigation, or a lawful request from a regulatory body. We will notify affected players of such disclosures where we are legally permitted to do so.
• Fraud prevention networks: jldbt participates in industry-standard fraud prevention networks. Where an account is identified as fraudulent, relevant data may be shared with other platform operators through these networks to protect the broader online gaming community in Bangladesh.
• Business transfers: In the event that jldbt undergoes a merger, acquisition, or transfer of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and, where required by law, given the opportunity to opt out.

All third parties who receive your personal data from jldbt are required to handle it in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific function for which it was shared.

Security measures: jldbt implements a layered set of technical and organisational security controls to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including payment account numbers and identity document images.
• Role-based access controls that restrict employee access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of our platform infrastructure.
• Multi-factor authentication required for all internal jldbt team member access to systems containing player data.
• Automated intrusion detection and anomaly monitoring across our server infrastructure.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any security vulnerability affecting the jldbt platform or suspect that your account has been compromised, please notify us immediately at [email protected].

Data retention: jldbt retains your personal data for as long as your account is active and for a defined period after account closure, as follows:

• Transaction records and account history: Retained for a minimum of 5 years after account closure to meet financial record-keeping and anti-money laundering compliance obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for 2 years after the closure of the support ticket or account, whichever is later.
• Marketing consent records: Retained for the duration of your consent and for 3 years following withdrawal of consent, as evidence that your consent was properly managed.
• Anonymised analytics data: Retained indefinitely as it cannot be linked back to any individual player.

Once the applicable retention period expires and no legal basis for continued storage remains, jldbt will securely delete or irreversibly anonymise the relevant data.

jldbt respects your right to understand and control how your personal data is used. You have the following rights with respect to the data we hold about you:

To exercise any of the above rights, please contact our support team in writing at [email protected] with the subject line "Privacy Rights Request". We may need to verify your identity before actioning your request, to ensure we do not disclose or modify data in response to a fraudulent claim. We aim to respond to all privacy rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

jldbt is an adult gambling platform. We do not knowingly collect personal data from any person under the age of 18, and we do not permit anyone under 18 to register an account or access our gaming services. The protection of minors is a responsibility we take extremely seriously.

During the registration process and KYC verification, jldbt takes active steps to confirm that all players are aged 18 or above. These steps include:

• Requiring players to confirm their date of birth at registration, with a clear statement that the platform is for adults only.
• Requesting government-issued photo identification during KYC, which must show a date of birth confirming the player is 18 or over.
• Using automated checks that cross-reference account details against age indicators in our verification database.
• Suspending accounts where our compliance team has reasonable doubt about the player's age, pending documentary proof of eligibility.

If jldbt discovers that personal data has been collected from a person under the age of 18, we will immediately suspend the account, delete all associated personal data to the extent permitted by law, and — where funds have been deposited — handle the situation in accordance with our responsible gaming and underage gambling policy. No winnings accrued on an underage account will be paid out.

We encourage parents and guardians in Bangladesh to use device-level parental controls and monitoring software to prevent underage access to online gambling platforms. If you believe a minor has registered on jldbt using falsified information, please contact us immediately at [email protected] so we can investigate and act without delay.

jldbt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, applicable laws, or the operating environment. When we make material changes to this policy, we will notify active players by email (to the address registered on your account) and by posting a prominent notice on the jldbt platform for a minimum of 14 days following the update.

The updated policy will take effect from the date stated in the "Effective Date" field at the top of this document. Your continued use of the jldbt platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using jldbt and request account closure by contacting our support team.

We recommend that you review this Privacy Policy periodically — particularly before making a deposit or updating your account details — so that you remain informed about how jldbt handles your personal data. The most current version of this policy is always available at https://jldbt.net/privacy-policy.

For any questions, clarifications, or concerns relating to this Privacy Policy or the way jldbt handles your personal data, please contact our dedicated privacy support channel:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 in English via the jldbt platform
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and provide a full response within 10 business days (Bangladesh Standard Time, UTC+6).